restbet FAQ

restbet requires all players to complete Know Your Customer (KYC) verification before making withdrawals. Accepted government-issued IDs include a Philippine passport, SSS ID, UMID, driver's licence, PhilHealth ID, or Postal ID. You may also be asked to submit a selfie holding your ID and a recent proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 to 48 hours on business days.

No. restbet strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

The minimum age to register and play on restbet is 21 years old. This is in line with Philippine law governing online gambling. restbet verifies the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately and permanently closed, and any deposited funds will be returned to the source payment method.

On the restbet Login page, click the "Forgot Password?" link. Enter the email address associated with your account and you'll receive a password reset link within a few minutes. Follow the link to set a new password. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access.

The minimum deposit on restbet is ₱100 for e-wallet methods such as GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit may be higher depending on the bank's own transfer limits. There is no maximum deposit limit set by restbet, though your chosen payment provider may impose their own daily limits.

Most restbet withdrawals are processed within 24 hours of approval. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours once approved. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on the bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may experience slight delays. Make sure your KYC verification is complete before requesting a withdrawal to avoid any hold-ups.

There are a few common reasons a restbet withdrawal may be delayed: your KYC verification is incomplete or pending review; you have an active bonus with wagering requirements that haven't been met yet; your account has been flagged for a routine security review; or the withdrawal amount exceeds a threshold that requires additional verification. If your withdrawal has been pending for more than 48 hours, contact our support team at [email protected] with your transaction reference number and we'll look into it right away.

restbet does not charge any fees on deposits or withdrawals from our side. However, your payment provider — whether GCash, PayMaya, or your bank — may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. restbet will always display the exact amount you will receive before you confirm a withdrawal.

The restbet welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable wagering requirements will be clearly displayed in your account's Bonus section. Make sure to read the bonus terms before depositing so you understand the conditions for converting bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on restbet for the exact details.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements associated with the bonus. Once the wagering requirements are fulfilled, the resulting real-money balance is fully withdrawable. If you wish to forfeit a bonus before completing the wagering requirements, contact our support team and we can remove the bonus from your account, though any winnings generated from the bonus will also be forfeited.

restbet offers a wide variety of games for Filipino players. Our game library includes Aviator — the popular crash game — Midas Fortune, Bingo, Slots, and a full live casino with table games like baccarat, roulette, blackjack, and poker. We regularly add new titles to keep the experience fresh and exciting. All games are accessible on both desktop and mobile browsers.

Yes — restbet is fully optimised for mobile play. You can access the full restbet platform directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is smooth and responsive, giving you access to all games, account management features, deposits, and withdrawals from your smartphone or tablet — perfect for playing on the go whether you're in Manila, Cebu, or anywhere in the Philippines.

Yes. All games on restbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our live casino games are streamed in real time with professional dealers, providing a transparent and authentic casino experience. Game providers on the restbet platform are subject to independent auditing to verify fairness and RTP (Return to Player) accuracy.

You can set deposit limits, loss limits, and session time limits directly from your restbet account settings under the Responsible Gaming section. Limits can be set on a daily, weekly, or monthly basis. Reductions to your limits take effect immediately, while increases require a 24-hour cooling-off period before they apply. We strongly encourage all players to set limits that reflect their personal budget and gaming habits. Visit our Responsible Gaming page for full details on all available tools.

If you feel your gambling is becoming a problem, you can request self-exclusion by contacting our support team at [email protected] or via live chat. Self-exclusion options range from 6 months to permanent closure. Once activated, your account is immediately closed and cannot be reopened for the chosen duration. Any remaining balance will be returned to your registered payment method. restbet takes self-exclusion requests very seriously and processes them without delay. See our Responsible Gaming page for more information.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates a responsible gaming programme with resources for Filipino players. The National Center for Mental Health (NCMH) Crisis Hotline provides free mental health support. Gamblers Anonymous Philippines also holds peer support meetings in Metro Manila, Cebu, Davao, and other cities. restbet supports all players in accessing these resources — visit our Responsible Gaming page for more details.

restbet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent, except as required by law or our operating regulations. For full details on how we handle your data, please read our Privacy Policy.

If you notice any unauthorised activity on your restbet account — such as unrecognised logins, missing funds, or changes to your account details — contact our support team immediately at [email protected]. We recommend changing your password right away and enabling two-factor authentication if you haven't already. Our security team will investigate and take appropriate action to protect your account.